Frequently Asked Questions

Get answers to the most common questions about Crispy

General
Account
Content
Billing
Technical
What is Crispy? +

Crispy is a short-form drama platform that offers high-quality, bite-sized dramatic content designed to fit your busy schedule. Our exclusive dramas are perfect for quick entertainment breaks throughout your day.

How do I download the Crispy app? +

The Crispy app is available for download on both iOS and Android devices. Simply visit the App Store if you're using an iPhone or iPad, or Google Play Store if you're using an Android device, and search for "Crispy".

Is Crispy available in my country? +

Crispy is currently available in all countries. We're continuously expanding our service to new regions. If Crispy isn't available in your country yet, please stay tuned for updates on our global expansion.

How do I create a Crispy account? +

Creating a Crispy account is easy! Simply download the app, open it, and tap "Sign Up." You can create an account using your email address, or sign up with your Google, Apple, or Facebook account.

Can I use my account on multiple devices? +

Yes, you can access your Crispy account on multiple devices. Simply log in with the same credentials on each device, and your watchlist, preferences, and viewing history will all be synced.

How long are Crispy dramas? +

Our dramas typically range from 1 to 3 minutes per episode, making them perfect for quick entertainment breaks during your busy day.

How often is new content added? +

We add new episodes and series on a regular basis. New episodes of ongoing series typically release weekly, while brand new series are added monthly. Follow our social media accounts for updates on new content releases.

Are subtitles available? +

Yes, subtitles are available for most of our content in multiple languages. You can enable subtitles when watching by tapping on the subtitle icon in the player controls.

What are the subscription options? +

Crispy offers several subscription plans to suit your needs. We have weekly, monthly, and annual plans available, with the annual plan offering significant savings. Please check the app for current pricing in your region.

How do I cancel my subscription? +

To cancel your subscription, you'll need to cancel through those platforms directly.

The app is crashing or not working properly. What should I do? +

First, try closing and reopening the app. If that doesn't work, try restarting your device. Make sure you have the latest version of the app installed. If you're still having issues, please contact our support team at help@thecrispy.com.

Can I download content to watch offline? +

Sorry, offline viewing is not currently supported. You'll need an internet connection to stream content on Crispy.

How much data does Crispy use? +

Data usage varies depending on the playback quality you select. On average, watching content at standard definition uses about 0.3GB per hour, while high definition uses about 0.7GB per hour. You can adjust your streaming quality in the app settings to control data usage.